Questions?

Frequently Asked Questions
For your convenience we’ve compiled a list of answers to common questions received from our customers.

General Questions

    What is the minimum quantity for an order?
    We have no hard and fast rules for minimums. Common sense should prevail. 
    For example if you wash regularly you may need:

    Girls Summer uniform - 2 dresses and 3 socks
    Boys Summer uniform - 2 shirts and 
    2 shorts and 3 socks may be sufficient. 

    If you're a working parent you might find it convenient to have more on hand.


    What if you don’t stock a product I am looking for?
    We stock all uniform items as approved by the school Principal.


    How do I pay?
    By using our secure online payment facility, or in person at our uniform shop (only during opening times as listed on our Contact Us page).


    How can I get my items delivered to me?
    We can Express Post small orders up to 3kg. Please check our shipping page for more details.


    Freight / Despatch

    What are your delivery turn-a-round times for your products?
    We are at the shop on a Monday and a Wednesday and will process your order on these days. 
    Orders are dispatched on a Monday and Wednesday only.

     

    Quality Guarantee

    At One World Uniforms our garments are sourced, manufactured and tested to the highest Australian standards.That's why we're able to offer you a consistently good quality product. 

    We know that school kids need a quality uniform that's made to go the distance.

    So we give you an undertaking that high standards will be maintained and that we'll provide you with an excellent product.

     

    Returns Policy

    Garments must be returned within 14 days from date of purchase with Tags still on and in original Packaging.

    Goods will only be accepted if they are in their original condition free of any markings or damage.

    We will not accept the return of goods if;

    • Goods are damaged in the washing machine or dryer and where the care instructions have not been followed correctly.
    • Goods have suffered from normal wear and tear, accident or mishandling.
    • You changed your mind or ordered the wrong style or colour.


    We reserve the right to repair all faulty products where possible.